Shared inbox
AnaOpen inquiry
SaraCan I pick up the order this afternoon?
Internal note · only your team
Order ready. Pickup from 4 to 6 pm.
Team noteYou can pick it up today from 4 to 6 pm.
Sara's reply in the same chat
WhatsApp features for your team
Support, organizeand keep selling.
Assign an inquiry, recover the customer's context or prepare a campaign. Every task has its place in Pulpo.
Features, capacity and permissions depend on your plan and your team's access.
Contacts
Ana+14155550187
Regular customer- Preference
- Store pickup
- Interest
- Indoor plants
Private contact note
Prefers a WhatsApp notification when the order is ready.
Note reviewed by the teamDetails ready for support
Campaigns
RecipientsContacts who have agreed to receive the news
Interest: plantsExample template
Hi, {{nombre}}. We have new indoor plants. Would you like to see the options?
Variable: contact nameSchedule to reviewCampaign ready for validation
Choose where to go next.
Each journey leads to a page explaining how it works and what it requires.
Support as a team
Assign conversations and leave notes to continue the thread. Organize departments if your plan includes them.
See customer supportKnow the customer
Consult contacts, labels and notes. Use quick replies for questions your team often handles.
See contacts and contextPrepare the next sale
Choose an audience for your campaign or record an opportunity and its next step in the pipeline.
See the campaignsRoles and permissions
Configure each person's access according to the features available in your plan. Check who can view a number and act on its conversations.
Check permissionsWhatsApp voice calls
Enable calls if your number meets the requirements. Set who receives them and keep Pulpo open to answer. Outgoing calls require the customer's permission; check your account's conditions.
WhatsApp callsSee call requirementsActivity and follow-up
Review the reports available in your plan and the opportunities your team has recorded in the pipeline.
See reportsSee the sales pipelineChoose how to work with AI
Within Pulpo, AI prepares a draft that you review and send. Flows runs the journey you configure. With MCP you can request tasks from ChatGPT or Claude with authorized access.
See the writing assistantSee FlowsSee the MCP serverSee what your team does.
Examples of assignment, a contact profile and campaign preparation.
Assign and continueRecover the contextPrepare a campaign
A pickup needs reviewing
Assign and continue
Can I pick up the order this afternoon?
The person handling the inquiry assigns the chat to Sara and leaves an internal note.
AnaOpen inquiry
SaraCan I pick up the order this afternoon?
Internal note · only your team
Order ready. Pickup from 4 to 6 pm.
Team noteYou can pick it up today from 4 to 6 pm.
Sara's reply in the same chat
The assignment and note give context to whoever continues. Departments and permissions depend on the plan.
The customer writes again
Recover the context
I'd like to repeat last week's order.
The profile brings together fields and a private contact note.
Ana+14155550187
Regular customer- Preference
- Store pickup
- Interest
- Indoor plants
Private contact note
Prefers a WhatsApp notification when the order is ready.
Note reviewed by the teamLast message
I'd like to repeat the order.
Details ready for support
Your team consults the information you have saved. The profile does not decide or reply on its own.
You have something new to announce
Prepare a campaign
Notify contacts interested in the new plants.
You choose the audience, review the message and prepare the schedule.
RecipientsContacts who have agreed to receive the news
Interest: plantsExample template
Hi, {{nombre}}. We have new indoor plants. Would you like to see the options?
Variable: contact nameSchedule to reviewCampaign ready for validation
Check recipients, consent and an approved template when required. Preparing the campaign does not prove delivery.
Your number. Your team. Your rules.
Choose a plan with the features you need and prepare your team's access before starting.
Connect your number
Complete the connection available for your account and check the number's requirements.
Organize the team
Invite the people who will handle support and review access, assignments and permissions.
Try a task
Run a test inquiry and check how it is answered, assigned or recorded.
Before you start
- A Pulpo account and a connected number.
- A plan with the features and team capacity you need.
- The recipient's permission and approved templates when sending requires them.
Before choosing your features.
Are all features included in every plan?
Features, capacity and permissions vary by plan. Check the pricing page for departments, reports, Flows and role controls.
Who sends the replies?
Your team can reply from the inbox and review AI drafts. Automatic replies and agents need their rules or journeys prepared before activation.
Make room for your team's work.
Start freeCreate your account and check the plan, connection and journey you need.