New chats assign themselves. Evenly.
Assigning every incoming chat by hand ends with one person swamped and another staring at their phone. PulpoChat gives each new chat to whoever has received the fewest, among the people online.
- 7 days free
- No credit card required
- Included in Advanced and Premium
- SaraOnline
3received
- MarcOnline
2received+1
Ana Molina
- NadiaOnline
4received
Marc has received the fewest, so Ana's chat goes to him.
- SaraOnline
3received+1
Ana Molina
- MarcOffline
2received
His chats move to someone else if the customer writes again
- NadiaOnline
4received
Marc doesn't count while he's offline. Of those left, Sara has received the fewest.
- SaraOffline
3received
- MarcOffline
2received
- NadiaOffline
4received
With nobody online, the chat stays unassigned and shows up in the Unassigned filter.
Assign chats without keeping watch.
Assignment follows the rules you choose and steps aside when someone is already on the chat.
- Sara3
- Marc2 + 1Ana Molina
- Nadia4
Split evenly
Every new chat goes to whoever has received the fewest. Assignment keeps count for you, and nobody ends up with ten while someone else waits.
- Online
- Away
- Unavailable
- Offline
Only people who are around count
By default, people who are online are included. You can add people who are away, unavailable or offline.
- Jorge VidalSo does it arrive on Friday?OfflineGoes to Sara
If someone leaves, their chats carry on
When the customer writes again and their owner isn’t around, the chat moves to someone else. If nobody is left, it stays unassigned and, if you like, pending.
- Administrators
- Billing department
- Nadia
- +1 415 555 0177
You decide who's in
Leave whole roles, departments, specific people or customer numbers out of the assignment.
- Assigned by hand 12 min ago
- Replied 2 min ago
- Assignment doesn't move them
Doesn't step on anyone's toes
It leaves alone a chat you assigned by hand less than 30 minutes ago and one someone replied to less than 5 minutes ago.
Hi, I need to change the details on my invoice.
Is it about billing?- YesNadia
- NoAutomatic assignment
By what they ask, with a Flow
Assignment doesn't read messages. If you want billing to go to one person and orders to another, you set that up with a Flow.
See Flows
Turn it on in a minute.
These are the assignment settings as you’ll see them in PulpoChat. Each step lights up its part.
Turn on assignment
In the number's settings, open Automatic assignment and turn it on. If you like, pick a label for the chats it assigns.
Choose who counts
By default, only people who are online. Add people who are away, unavailable or offline if you need to.
Decide what happens if someone leaves
Move their chats to someone else when the customer writes again and, if nobody is there, leave them unassigned and pending.
Leave out who doesn't belong
Exclude roles, departments, people or customer numbers. Save, and the very next chat gets assigned.
Turn on automatic assignment
Who gets assigned
Reassign
Exclude from assignment
Assignment comes with the team plans.
You pay per number per month, with the people in your plan included.
Automatic assignment on Advanced and Premium
On every plan, whoever replies first to an unassigned chat keeps it.
- 7 or 10 people per number
- Reassignment and exclusions included
- Shared inbox, internal notes and quick replies
From69€a month per number
Seven days free, no card.
Before you turn on assignment.
How does it decide who gets each chat?
Among the people included, a new chat goes to whoever has received the fewest chats from the assignment so far. That way nobody ends up with ten while someone else waits.
What if nobody is online?
The chat stays unassigned and you'll see it in the Unassigned filter. If you prefer, you can also assign to people who are away, unavailable or offline.
What happens to the chats of someone who goes offline?
If you turn on reassignment, when the customer writes again their chat moves to another available person. If nobody is left, you can leave it unassigned and pending.
Does it move chats I assign by hand?
Not while they're in progress: it leaves alone a chat you assigned by hand less than 30 minutes ago and one someone replied to less than 5 minutes ago.
Can I leave someone out of the assignment?
Yes. You can exclude whole roles, departments, specific people and customer numbers.
Can it assign based on what the customer asks?
Assignment doesn't read messages. To send billing questions to one person and orders to another, set it up with a Flow.
Does it assign groups too?
No. It only assigns one-to-one chats; groups stay as they are.
Can I see which chats were assigned automatically?
Yes. The inbox has a filter for automatically assigned chats, and you can tag each one with a label when it's assigned.
Which plans include it?
On Advanced and Premium. On every plan, whoever replies first to an unassigned chat keeps it.
No chat left waiting for someone to pick it up.
Turn on automatic assignment and let new chats assign themselves.
Seven days free, no card.