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Leave repeated questions to a flow. You prepare the orders; your team steps in when the conversation needs a person.
On plans with Flows. Set up the rules, connections and handoff before activating it.
What time can I collect my order?
A question arrives at the configured number.
Configured opening hours: Monday to Friday, 10 am to 6 pm.
The reply goes back to the same conversation.
You can collect it Monday to Friday, from 10 am to 6 pm.
The reply is sent from your number when the flow is active and the run completes successfully.
I’d like to change the shipping address.
The customer asks to change the address.
The rule routes shipping changes to the team.
Reassign the conversation to the configured department.
Pass to the orders team
Chat assigned to the orders department.
The handoff happens because you added it to the flow. Your team receives the conversation and reviews the change.
I’d like to receive information. My email is ana@example.com.
The customer provides their email on WhatsApp.
Check the CRM with the configured credentials.
Save the contact with the fields you defined.
Contact created in HubSpot with the provided email.
The flow can find and create the contact using the connection you authorize. Test the fields before activating it.
Import a flow from the catalog, adapt its nodes and connect the tools it will use.
Prepare the agent’s instructions and data: opening hours, locations or terms your customers often ask about.
Add conditions and assignment actions so each question reaches the department that should handle it.
Connect your CRM, spreadsheet or calendar and define what the flow can read or write.
Available templates and connections are shown in the catalog. AI models and external services may require their own credentials and have separate costs.
Explore connections
Address change · awaiting review
Set up the handoff for questions that need a person. The chat keeps what was said before so your team can continue with that context.
See how your team continuesYour rulesDecide the path
Your teamReceives the configured handoff
The same threadKeeps the replies
A visual editor to decide what happens after each message.
Start from a template or add the WhatsApp trigger for the number you want to handle.
Drag the nodes, fill in instructions and credentials, and add a team handoff wherever you need it.
Review what goes in and what comes out. Activate the flow when the path does what you set up.
Before you start
You can start with the visual editor and templates. Each node’s fields need to be filled in, and some connections require credentials or data adjustments.
Only if that handoff is set up in the flow. Add the appropriate condition and assignment action, and test the cases your team should handle.
AI nodes may need credentials from your model provider. Using that provider and other connected services may cost extra beyond your Pulpo plan.
Review runs to check the incoming data, steps taken and where the path stopped. Also plan how your team will handle questions the flow doesn’t complete.
Yes. You can edit the path and deactivate the flow in the editor. Test your changes again before leaving it active.
Start with Pulpo and choose a plan with Flows to activate your automations.