Context, beside the chat
They find it when opening the conversation.
The record identifies the customer
The note explains what remains
The assignment shows who is handling it
See it in actionAlternative to WhatsApp Web extensions
There’s more than one of you.Let the chat show it.
Move from “what did you tell them?” to a team inbox. Owners, private notes and context beside your WhatsApp.
Everyone signs in with their own account. Access and capabilities depend on roles and plan.
WhatsAppPulpoChat
The customer returns. Your team remembers.
A class inquiry, handled by Sara and Marc.
Save what mattersAssign the inquiryReply with help
The customer explains what they want
Save what matters
I’m looking for a gentle Thursday class. I’m a beginner.
Add the interest and a private note to the contact record.
Marta Ruiz+1 202 555 0136
Yoga- Interest
- Yoga · Thursday
- Level
- Beginner
Private contact note
Wants a gentle class. Interested in Thursday and hasn’t confirmed yet.
Last edited · Sara · today, 10:45Last message
I’m looking for a gentle Thursday class. I’m a beginner.
Marc can check the interest Sara saved
The detail stays with the customer. The note shows the last edit.
The next shift picks it up
Assign the inquiry
Hi, can I start this Thursday?
Sara passes the chat to Marc and adds what she already explained.
Marta RuizYoga · Thursday
MarcHi, can I start this Thursday?
Internal note · only your team
Already knows the time. Need to check availability for this Thursday.
Sara · today, 12:30Hi Marta. I’m Marc. I’ll check Thursday availability and we’ll continue here.
Marc is handling it · Sara sees the change
The handoff has an owner and a note to help them continue.
Wants to know what the class is like
Reply with help
I’ve never done yoga. Do I need to bring anything?
Use the assistant to write. Review your business details before sending.
Marta RuizWhatsApp conversation
I’ve never done yoga. Do I need to bring anything?
Already in the conversation
Marta explained that she’s a beginner and wants a gentle class.
AI prepares a reply
Hi Marta. We can guide you through your first class. I’ll confirm what to bring and the options for Thursday.
Draft · review before sendingSend
The suggestion appears as a draft. The person handling it checks and sends.
Marc finds what Sara left
One record and one conversation to continue
Your business goes beyond one person’s memory.
Share the number with individual accounts. Define access and leave context in Pulpo for the next shift.
Share the team’s workAccountsEveryone signs in with their own
NotesContext for the next shift
RolesAccess defined by your team
What matters stays inside the number.
Choose the tools your way of helping customers needs.
Owners and departments
Assign the chat to a person or department and show who owns it.
Contacts and notes
Save interests, details and context beside the chat.
Replies and AI
Use saved quick replies or prepare a draft with the assistant.
The AI assistant is included. Autonomous agents and Flows require a compatible plan and setup; detailed permissions require Premium.
See plans and termsConnect. Share. Continue.
You don’t need to prepare your whole business to try the process.
Check your number
Check the suitable connection and what history may be available.
Invite your team
Grant access to the people replying and define their roles.
Try a handoff
Leave a note, change the owner and check how the next shift continues.
Before you start
- Your WhatsApp number connected to Pulpo.
- People invited with access to the number and the right role.
Before moving to a team inbox.
Is Pulpo a browser extension?
It is a platform with a shared inbox and individual accounts. Access it from a browser or phone; no WhatsApp Web extension is required.
Take the inbox on your phoneDoes it stop receiving when I close my browser?
With the official API connection, the number receives in the platform even when you close your browser. Internet is needed to open the inbox and reply.
Can I keep my number and history?
First check how it is connected and what its current setup requires. Eligibility, changing providers and history synchronization depend on Meta and the connection type.
Check coexistenceCan I limit what each person sees?
Yes. Grant access to numbers and define roles. Detailed agent permissions require Premium; check your plan options.
See plans and terms