Your team
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Retail and eCommerceWellness and classesProfessional servicesReal estateEducation and coursesAgencies and teamsPulpo on your phone
Open the same Pulpo inbox on your phone. See who owns the chat, reply and leave context for whoever comes next.
Android: app from your account. iPhone: browser access. An internet connection is required.
Hi, can I pick up two coffees at 11?
SaraIs there any rye bread left?
Thanks, I will stop by this afternoon.
Hi Marta. I’m checking with the team whether we can have the two coffees ready for that time.
The business WhatsApp still belongs to the team.
A café coordinates a pickup from a phone.
The inquiry arrives between orders
Open Pulpo on your phone and read the conversation Sara handles.
Read and reply from the same account, with team context.
Hi, can I pick up two coffees at 11?
Marta wants to pick up two coffees at 11. We need to check whether we can prepare them for that time.
Hi Marta. I’m checking with the team whether we can have the two coffees ready for that time.
Marc can check the preparation
Reassign the conversation to Marc and leave what’s pending.
The handoff is visible in the inbox. No screenshot through another channel is needed.
I am in a hurry. Can you confirm the time?
Check with the team whether the two coffees can be ready at 11 before confirming.
Marta, Marc is taking over and checking the pickup time with the team.
Marc has checked the preparation
Marc has checked with the team and replies from the desktop in the same thread.
Phone and desktop access the same business conversation.
Thanks. I’ll wait for confirmation.
Marc has confirmed with the team that we can prepare the two coffees for 11.
Hi Marta. I’ve checked with the team: you can pick up the two coffees at 11.
Sara leaves the pickup pending on mobile. Marc finds the note on desktop and confirms after checking it.
On mobile
The note stays with the chat.
Marc has confirmed with the team that we can prepare the two coffees for 11.
Hi Marta. I’ve checked with the team: you can pick up the two coffees at 11.
Everyone signs in with their own account and access to the number. Roles and permissions still apply on both screens.
The inbox goes with you using the same account.
Install the app from Settings in your Pulpo account.
Open Pulpo in a supported browser or use the QR from Settings.
Sign in with your account and the numbers you can access.
App availability depends on your account. Detailed agent permissions require Premium; notifications depend on device permissions.
See plans and termsIf your number is connected, use the same account on your phone.
Create your account and connect the business WhatsApp.
Find the mobile app option and browser access.
Open the shared number and resume a conversation with context.
Before you start
Yes. Open Pulpo in your iPhone browser using your account. Settings contains mobile access and the options available for your account.
Each person should use their own account and access to the shared number. Manage roles and remove access from Pulpo.
You need a connection to view and send messages. If it drops, reconnect and check chat status before sending again.