The connection
Check which account and portfolio you choose during setup.
WhatsApp Business API providers
The API connects.Your team takes over.
Connect the official WhatsApp API and give every chat an owner. Contacts, notes and AI to work from the same number.
Setup through Meta, subject to your number’s requirements. Pulpo subscription and Meta charges are separate.
Work in Pulpo
Try the process with one inquiry before organizing your whole team.
What Meta charges
Setup through Meta, subject to your number’s requirements. Pulpo subscription and Meta charges are separate.
An order comes in. Someone owns it.
A shop assigns the inquiry, saves context and prepares its reply.
Give it an ownerLeave what you already knowPrepare the reply
Asks about an order
Give it an owner
Hi, will my order 284 go out today?
Assign the chat to Sara. Her name appears beside the conversation.
Diego PérezOrder 284 · inquiry in progress
SaraHi, will my order 284 go out today?
Hi Diego. I’m checking when your order goes out.
Sara is handling it · the team sees the assignment
Anyone opening the inbox sees who owns this inquiry.
Sara checks packing
Leave what you already know
It’s packed. It goes out with this afternoon’s pickup.
Save a private note in the record before handing over.
Diego Pérez+1 202 555 0136
Order in progress- diego@example.com
- Order
- 284
Private contact note
Order packed. This afternoon’s pickup is awaiting confirmation.
Last edited · Sara · today, 11:20Last message
Will my order 284 go out today?
Context available to the team with access
The next person finds the saved detail alongside the customer.
Marc continues the chat
Prepare the reply
Will you let me know when it goes out?
Ask the assistant for a draft and check the information before sending.
Diego PérezWhatsApp conversation
Will you let me know when it goes out?
Already in the conversation
The customer asked when order 284 goes out.
AI prepares a reply
Hi Diego. We’re checking pickup for order 284 and will confirm here once it is verified.
Draft · review before sendingSend
AI suggests. Your team checks and decides what to send.
Connect. Invite. Help.
Meta setup confirms your number’s requirements.
Check your number
If you use it in another platform or the app, check the suitable connection.
Authorize in Meta
Sign in with your business access and complete number registration.
Invite your team
Grant number access and test an inquiry with assignment and an internal note.
Before you start
- Authorized access to the business’s Meta Business portfolio.
- Access to the number and verification details required during setup.
- People invited with access to the number and the right role.
Your account. Your team. Your processes.
Compare what you’ll need after the first message.
Meta access
During setup you choose the portfolio and WhatsApp Business account to connect.
A plan per number
The plan includes people and usage limits. Extras and Meta charges are separate.
API and webhooks
Connect events and actions with your software. Prepare credentials and the process.
The AI assistant is included. Autonomous agents and Flows require a compatible plan and setup; detailed permissions require Premium.
See plans and terms
Sara handles it. Marc can continue.
The note explains what needs checking
One inquiry. A coordinated team.
Everyone signs in with their own account and the access you grant. Assignments and notes help them continue without starting over.
Share the team’s workNumberThe one you connect through Meta
TeamAccess by role and plan
ContextBeside the conversation
Before choosing a provider.
Can I bring my number from another provider?
First check how it is connected and what its current setup requires. Eligibility, changing providers and history synchronization depend on Meta and the connection type.
Where can I see the account I’m connecting?
In Meta setup you choose your portfolio and WhatsApp Business account. Check access and permissions before authorizing.
Does the subscription include Meta messages?
Starting conversations or sending outside 24 hours through the official API requires approved templates. Meta fees are separate from Pulpo.
See plans and termsCan I keep using WhatsApp Business App?
With eligible coexistence you can combine the app with the API. Availability and shared history depend on Meta requirements.
Check coexistence