Your team
Several people, one numberDepartmentsAdvanced and PremiumPermissionsPremiumQuick repliesAutomatic repliesReportsAdvanced and PremiumBy business type
Retail and eCommerceWellness and classesProfessional servicesReal estateEducation and coursesAgencies and teamsWhatsApp Business App + team
If your number is eligible for coexistence, connect WhatsApp Business App to Pulpo and add a shared team inbox.
Subject to Meta eligibility and setup. Optional shared history, with limits.
Your current number, if eligible
The business app and team can share an eligible number.
An example after completing the coexistence connection.
Your customer messages again
Hi, are you still handling orders here?
With coexistence connected, the team handles that number from Pulpo.
Hi, are you still handling orders here?
Yes, Laura. This is still the shop’s WhatsApp. I’ll help with your order.
Team reply from the connected number
You don’t need to announce another number if the current one completed an eligible connection.
The inquiry goes to orders
I need to change the delivery address.
From Pulpo, assign the chat to Marc and add an internal note.
I need to change the delivery address.
Check whether the order is packed before confirming the change.
Sara · today, 14:00Laura, Marc will check the order and confirm whether we can change the address.
Marc has the chat
Assignment and notes are team tools in Pulpo.
You chose to share available history
It’s about the inquiry I sent yesterday.
Wait for synchronization to finish and review what’s available in Pulpo.
It’s about the inquiry I sent yesterday.
Hi Laura. I can view the available conversation now and continue with you.
History available after synchronization
Sharing history is optional and has limits. Importing every message and file is not guaranteed.
Meta’s process confirms whether coexistence can be activated on your account.
Start connecting the number you use in WhatsApp Business App.
Follow guided setup, confirm linking in your app and choose whether to share history.
Once connection and chosen synchronization finish, check the inbox and grant team access.
Before you start
Coexistence connects the app to the official API; Pulpo organizes team support.
Assign inquiries to a person or department in Pulpo.
Save the details and context your team needs to continue.
Add your plan’s flows with prepared rules, credentials and messages.
The official API has messaging rules, templates and Meta charges. Detailed permissions require Premium and Flows needs a compatible plan.
View coexistence requirements
An address change waiting for review
Invite people who will handle the number in Pulpo. Check roles and access, and use notes to coordinate handoffs.
How your team handles repliesYour numberConnection subject to eligibility
Your teamAccess by role and plan
The contextIn the Pulpo inbox
It depends on eligibility and availability confirmed by Meta during setup. Check requirements before starting.
View coexistence requirementsWith coexistence, keep the app installed and active. Disconnecting the platform in the app disconnects the number from the API and Pulpo.
Sharing history is optional. What can be synchronized depends on Meta’s limits and the process. Wait for completion and check available messages and files.
The official API applies its service window, templates and Meta pricing. Starting conversations or sending outside 24 hours requires approved templates.