Give it an owner
Laura MéndezSara
Hi, I need to change the size of my order.
Hi Laura. I’ll check it with you. Which size do you need?
A clear assignment helps coordinate who replies.
WhatsApp customer support
The shift changes.The chat continues.
Assign each inquiry, leave an internal note and continue where your colleague stopped. The whole team on the same WhatsApp.
Manual assignment, internal notes and quick replies in all three plans.
Give it an ownerPass context to the next shiftAnswer common questions with a shortcut
Pass context to the next shift
Laura MéndezMarc
Have you been able to check the exchange?
Internal note · only your team
Laura needs size M. Check availability before confirming the exchange.
Sara · today, 14:00Hi Laura. I’ve read your inquiry. I’ll check size M and confirm.
The customer gets continuity. The internal note stays private to your team.
Answer common questions with a shortcut
Laura MéndezMarc
What do you need for the exchange?
/cambioSend us the order number and the size you need. We’ll check availability and explain the next step.
The team uses prepared text and keeps the last word before sending.
Marc has the chat
Sara’s internal note · exchange pending
The customer doesn’t need to know your shifts.
Share the inbox with the people handling each area. Reassign to a person or department and leave context in the thread.
Save the contact’s context tooOwnerSee who’s handling it
Internal noteThe customer doesn’t receive it
HistoryThe thread stays with the team
Every inquiry needs a way to handle it.
Combine your team’s prepared work with the help you choose to activate.
Welcome and away messages
Prepare messages to welcome customers or explain when you’ll be available.
Help with writing
Use the assistant to draft, translate or adjust a reply you review.
Routing and reports
Advanced and Premium add automatic assignment and analytics to check team activity.
Internal note · only your team
Laura needs size M. Check availability before confirming the exchange.
MarcBefore you start
- Your WhatsApp number connected to Pulpo.
- People invited with access to the number and the right role.
- Quick replies and automatic messages prepared by your team.
Shared work, made clear.
Does everyone reply from the same number?
Yes. Invite your team and give access to the shared number. Each conversation can be assigned to a person or department.
Do internal notes reach the customer?
No. They are internal messages for your team inside the conversation, distinct from replies you send through WhatsApp.
Are chats assigned automatically?
Manual assignment is available in all three plans. Automatic assignment is in Advanced and Premium and must be configured.
Can I decide who has access?
Manage number access and team roles from Pulpo. Premium adds detailed agent permissions.