A yoga teacher takes a break on an outdoor terrace.

Automatic replies · WhatsApp

Your business closes.The reply stays ready.

A welcome, your opening hours or a delay notice. Keep the message ready for when you can’t reply.

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Automatic replies included in Standard, Advanced and Premium.

Hi, when is the next class?20:14

Away replyThanks for writing! We’re outside opening hours now. We’ll reply tomorrow from 9:00.20:14

Perfect, thanks! I’ll message tomorrow 😊20:15

Every moment, with its reply.

A welcome, an away message, or a delay notice.

When you’re closed

Reply settings

Away message

Reply type: Away
Example opening hours: Monday to Friday · 9:00–18:00
Prepared message: We’ll reply tomorrow from 9:00.

Monday9:00–18:00

Tuesday9:00–18:00

Wednesday9:00–18:00

Thursday9:00–18:00

Friday9:00–18:00

SaturdayClosed

SundayClosed

Wednesday · 20:14

Hi, when is the next class?

Thanks for writing! We’re outside opening hours now. We’ll reply tomorrow from 9:00.

Your customer knows when they can talk to you. Your team picks up the question when they return.

The first contact

Reply settings

Welcome message

Reply type: Welcome
Prepared text: Tell us which class interests you.
Next step: Your team continues the chat

Welcome configured

I’d like information about the classes.

Hi! Thanks for getting in touch. Tell us which class interests you and we’ll help.

The customer gets a welcome and can tell you why they’re reaching out.

If you take time to reply

Reply settings

Delay notice

Reply type: Delay
Prepared text: We’ve received your message.
Spot reservation: Awaiting team confirmation

Delay notice configured

Can I reserve a spot for Thursday?

We’re helping with other questions. We’ve received your message and will reply as soon as we can.

Communicate the wait without promising availability or a reply time you haven’t checked.

Your text. Your hours. Your team.

These replies use the messages you configure. They don’t need an AI agent.

Away message

Set your weekly hours and the text to send outside them.

When you’re closed

Welcome message

Prepare the greeting and initial information for someone writing to you for the first time.

The first contact

Delay notice

Set up the delay notice and when it should activate. The message doesn’t confirm a booking.

If you take time to reply

Before you start

A Pulpo account with your number connected.
Your business’s actual texts and opening hours.
A test before activating each reply.

A prepared reply, without confusion.

Do I need AI to use them?

No. These are preset messages you configure in Pulpo. For an agent that interprets questions and uses tools, see Flows.

Can it confirm a booking or check my calendar?

These replies send your prepared text. They don’t check availability or confirm bookings on their own.

Can I change the hours and message?

Yes. Edit the texts and weekly hours in settings. Check that the message is still correct before activating it.

Is it the same as a quick reply?

No. Quick replies are texts a person chooses to send. Automatic replies activate according to the welcome, away or delay settings.

Get your next welcome ready.

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Start with Pulpo and set up the replies your business needs.