They message you out of hours. And they already have a reply.
Someone who writes at eleven at night and gets nothing asks someone else. With PulpoChat your message reaches them right away, with your hours and when you'll get back to them.
- 7 days free
- No credit card required
- Welcome and hours on all plans
- Hours
- Monday to Friday, 9:00 to 14:00 and 16:00 to 20:00
- Customer writes
- Wednesday, 23:04
Sent without anyone touching the phone
Hi, do you have a slot on Saturday for a photo shoot?23:04
Hi! We're closed right now. We'll get back to you tomorrow from 9:00. If you like, leave us a note here with a time that works for you.23:04
Outside your hours, the reply goes out right away.
- Goes out
- Once every 7 days per chat
- Customer writes
- Monday, 10:12
Sent without anyone touching the phone
Hi, I'd like some information about the photography courses.10:12
Hi! Thanks for writing to Estudio Lumen. Tell us which course you're interested in and we'll send you the dates and price.10:12
The welcome goes out with the first message, not with every one.
- Goes out
- After 5 minutes without a reply
- Customer writes
- Friday, 12:40
Sent without anyone touching the phone
Can you confirm my booking for 18:00?12:40
We're with other customers and taking a little longer today. We've got your message: we'll reply shortly.12:40
If nobody replies in time, the customer knows their message got through.
Reply when you can't.
Each reply has its moment, its hours and its exceptions. You write the text.
- Mon to Fri9:00 – 14:0016:00 – 20:00
- Saturday10:00 – 14:00
- SundayClosed
December 25Closed all day · repeats every year
Your hours, day by day
Up to two time slots a day, your time zone and special dates, like holidays, that repeat every year.
- Once every 24 hours
- Once every 7 days
- Once a month
- Once every 2 months
The welcome, just once
It goes out with the first message and not again until the period you choose: from 24 hours to 2 months.
- Exclude assigned chats
- Exclude resolved chats
- Excluded numbers2
Doesn't step on your team's toes
Leave out chats that have an owner, resolved ones and numbers you'd rather handle yourself.
- Irene RamosOut of hoursDavid LeónWelcome
And leaves the chat marked
Add labels to chats that get an automatic reply, or reply only to those with a label.
Missed call · 13:05
We can't pick up right now. Message us here and we'll get back to you.
Advanced and PremiumMissed call, message sent
If someone calls you on WhatsApp and you can't pick up, they get a message. With the number connected by QR.
- After 5 minutes without a reply
We're running behind today, but we've got your message.
- 24 hours after the last message
Did you manage to book? If you have any questions, we're here.
Advanced and PremiumTeam busy and follow‑up
Lets the customer know when you're slow to reply, and picks the conversation back up after a while, from 30 minutes to 7 days.
- After 5 minutes without a reply
Four steps and it's up and running.
These are the Automatic replies settings as you’ll see them in PulpoChat. Each step lights up its part.
Write the welcome
In Automatic replies, open Welcome message, write your text and choose how often it can go out.
Set your hours
Mark your hours for each day, your time zone and holidays. Outside them, your away message goes out.
Choose who to skip
Leave out assigned or resolved chats and numbers you'd rather handle yourself.
Test it and turn it on
Send the test message to your number, see how it reaches the customer and turn it on.
Welcome message
Hi! Thanks for writing to Estudio Lumen. Tell us which course you're interested in and we'll send you the dates and price.
Out-of-hours message
Restrictions
Turn on
The basics on every plan.
You pay per number per month, with the people in your plan included.
Welcome and away messages
On every planFrom39€a month per number
- Once per chat in the period you choose
- Two time slots a day and special dates
- Labels and exclusions
Team busy, follow‑up and missed call
Advanced and PremiumFrom69€a month per number
- Notice after 3 to 30 minutes without a reply
- Follow-up from 30 minutes to 7 days
- Missed call with the number connected by QR
Seven days free, no card.
More for your team
Before you switch it to automatic.
Does my phone need to be on?
No. Replies go out from PulpoChat even if your phone is off or offline.
What about WhatsApp groups?
No. Automatic replies are only sent in one-to-one chats, never in groups.
Does the welcome go out with every message?
No. It goes out once and not again in that chat until the period you choose has passed, from 24 hours to 2 months.
What if someone on the team is already on the chat?
You can leave out chats that have an owner and resolved ones. The team busy notice only goes out if nobody has replied first.
Does it work with the official WhatsApp Business API?
Yes. With the official API, WhatsApp only lets you write within 24 hours of the customer's last message, so nothing is sent outside that window. The missed-call message needs a number connected by QR.
Do I need to turn off the replies in the WhatsApp Business app?
Yes. If the WhatsApp Business app on your phone has its greeting or away message turned on, turn them off. Otherwise the customer will get two replies.
Which replies come with each plan?
The welcome and out-of-hours messages come on all plans. The team busy notice, the follow-up and the missed-call message, on Advanced and Premium.
Can they answer what the customer asks?
These replies send the text you write. For something that understands the question and answers based on what's asked, use Flows.
Is it the same as a quick reply?
No. Quick replies are texts a person chooses to send. Automatic replies activate according to the welcome, away or delay settings.
Nobody left without a reply, not even at night.
Write your welcome and your hours once. PulpoChat replies while you can't.
Seven days free, no card.