See the volume
AnalyticsToday · example data
Received136
Sent154
Reply wait time2m
- Open conversations
- 18
- Unassigned conversations
- 4
See the activity before deciding how to organize customer care.
WhatsApp reports · Pulpo
How is your team doing?See it. Don’t guess.
Who replies, how long it takes and how many messages they handle. Data to decide where help is needed.
Available in Advanced and Premium.
See the volumeCompare peopleReview reply times
Compare people
AnalyticsToday · example data
Active people3
Sent messages52
- Sara · 24 sent messages
- 40s
- Marc · 19 sent messages
- 1m
- Nadia · 9 sent messages
- 2m
Compare with context and talk to your team before redistributing work.
Review reply times
AnalyticsToday · example data
First reply3m
Average reply time2m
- Selected period
- Today
- Data source
- WhatsApp activity
Find where to investigate a delay. You decide how to organize your team.
A view for better decisions.
Reports show activity. The inbox lets you act on conversations.
Selected periodToday
- Selected period
- Today
- Data source
- WhatsApp activity
Understand the volume
Check received and sent messages to assess your business’s workload.
Compare activity
Review messages and times per person with their conversations’ context.
Continue in the inbox
Review chats and assign owners from Pulpo’s shared inbox.
- StandardReports not included
- AdvancedWith team reports
- PremiumWith team reports
Before you start
- An account with Advanced or Premium.
- Your connected number and recorded activity in the chosen period.
- Access to reports according to your account’s permissions.
What you’ll see in reports.
Which plans include them?
Team reports are available in Advanced and Premium. Check the plans for their limits and terms.
Do they measure sales or customer satisfaction?
This view shows WhatsApp activity and service times. It doesn’t attribute revenue or measure NPS or customer satisfaction.
Is this page showing real customer data?
No. These are example figures to explain the views. Your account will show your own activity data.
Can I assign a chat from the report?
Conversations are assigned in Pulpo’s inbox. Reports help you decide what to review; the inbox is where you help customers.
Give your team a clear view.
Start freeTry Pulpo and choose a plan with reports to review your customer care.