Retail and eCommerce
Every order starts with a question.
Do you have this T-shirt in size M?
Sara is handling this chat
Share product and order enquiries. Your team replies with the conversation history at hand.
See the shared inboxWhatsApp in your business's daily work
Your business has its rhythm.So does your WhatsApp.
A shop, a class or a sales team. See how Pulpo fits into your day-to-day.
Each journey needs its configuration, access and plan features.
Your business. Your way to use WhatsApp.
Orders, classes, proposals. Find an example that feels like your day-to-day.
Wellness and classes
Teach your class. Keep chats from interrupting.
What time is Thursday’s class?
Quick reply: class times
Prepare your schedules and updates. Reply between sessions, with everything in one place.
Ver respuestas rápidasProfessional services
Keep the quote moving.
Could you send me a quote?
Contact updated · proposal needed
Save what each customer needs, assign the conversation and prepare the next step.
See contacts and notesReal estate
There’s interest. Follow it up.
I’m interested in the flat. Can we view it?
Opportunity: viewing to arrange
Organise leads by stage and owner. Pick up each conversation with its context intact.
See the sales pipelineEducation and courses
Your next class starts on WhatsApp.
Can you let me know when the next course opens?
Interest saved: photography
Group contacts by interest and prepare course updates for people who want to receive them.
See campaigns by interestAgencies and teams
Your customers talk to a team.
Who is handling our proposal?
Owner: Marta · sales team
Share your number, distribute conversations and control access according to your plan.
See team and permissionsFrom the inquiry to the team's work.
See what information is consulted and what action a person prepares in each case.
Reschedule a classFollow a saleAnnounce something new
A student needs another time
Reschedule a class
I'd like to move my class to Thursday. Is there room?
The team checks the request and leaves a note to review availability.
LauraOpen inquiry
MartaI'd like to move my class to Thursday. Is there room?
Internal note · only your team
Check the calendar before confirming the change.
Pending reviewI'll check Thursday's availability and confirm here.
Team reply
The chat keeps the context. The example reply does not reserve a place or change a calendar.
A proposal needs reviewing
Follow a sale
I'd like to know the options for equipping the premises.
A person records the opportunity and places it in the appropriate stage.
Business salesOne opportunity · one owner
New inquiry0
Suggestion1
Equipment for the premisesLucía
Sara
Next step: review the proposal
Decision0
Last message
I'd like to compare the options.
Stage updated by the team
Stages help you follow recorded work. The opportunity does not move or close on its own.
You open a new class
Announce something new
Notify people who asked for class updates.
You select the right contacts and review the message before scheduling it.
RecipientsContacts who have agreed to receive updates
Interest: yoga classesExample template
Hi, {{nombre}}. We're opening a new yoga class on Thursdays. Would you like more information?
Variable: contact nameSchedule to reviewCampaign ready for validation
Review consent, recipients and an approved template when required. The example shows campaign preparation.
What does your business need today?
Continue on the task's page to see how it works and how to prepare it.
I want to handle support with my team
Share an inbox, assign an inquiry and leave notes so another person can continue the thread.
See customer supportI want to follow my opportunities
Record each opportunity, its stage and the next step your team needs to review.
See the sales pipelineI want to announce something new
Prepare your campaign's audience and message with the recipients' permission.
See the campaignsDoes the task need an automatic journey?
Flows runs the steps you configure with your connections and rules. Automatic replies also need configuration. Choose the option and test its behavior before activating it.
See FlowsSee automatic repliesPrepare the first journey.
Check the plan and connection, bring the team together and try a task before expanding use.
Choose what you want to solve
Start with support, sales follow-up or campaigns. Review that journey's page.
Prepare the number and access
Complete your account's connection and invite the people who will work in it.
Run a test with context
Check the assignment, stage or message with the necessary details and permissions.
Before you start
- A Pulpo account and a connected number.
- A plan with the features and team capacity you need.
- The recipient's permission and approved templates when sending requires them.
Before starting your journey.
Can I start with just one task?
Yes. Choose the journey you need, check the requirements and run a test. You can prepare other tasks when your team needs them.
Do these examples act on my account?
The examples show fictitious details and product actions. To work with your conversations, prepare your account, the number and your team's access.
Choose the task you want to solve.
Start freeCreate your account, check the plan and prepare your team's first journey.