AI assignment of WhatsApp chats

Each inquiry,to its department.

A billing question takes its own path. The team receives the chat and the notification you prepared.

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Requires a plan with Flows, configured connections and a test execution.

A person checks their phone in a gym while the team helps customers at reception.

A task in your business

I need to correct the details on my invoice.

PulpoChatAssignment in Pulpo

I need to correct the details on my invoice.

WhatsAppReceive the inquiry
PulpoAssign to billing
GmailPrepare the notification

Assignment in Pulpo

Chat assigned to the billing department.

Start from a prepared flow

Adapt connections and data

Test before activating

From the start to the result.

The example routes to billing, one of the departments provided for by the template.

A billing inquiry arrives

AI assignment of WhatsApp chats

I need to correct the details on my invoice.

The example routes to billing, one of the departments provided for by the template.

PulpoChatAssignment in Pulpo

I need to correct the details on my invoice.

WhatsAppReceive the inquiry
The classification agent identifies the department.
PulpoAssign to billing
The action uses the configured department identifier.
GmailPrepare the notification
The branch composes and emails the team notification.

Assignment in Pulpo

Chat assigned to the billing department.

Assignment is to a department. Test ambiguous inquiries and the notification before activating the flow.

Explore the template steps

The diagram shows the catalog's nodes and connections. Review their fields and credentials inside the Flows editor.

View the original catalog description

Intelligent AI agent that automatically analyzes incoming WhatsApp messages, attempts to resolve them instantly, and routes unresolved tickets to the appropriate department (Billing, Tech Support, Sales, etc.). Features include AI-powered triage, automatic chat assignment, instant customer responses, department notifications via email and Slack, and 24/7 automation. Simply configure your departments and API credentials to get started.

The flow is prepared. You provide the configuration.

Choose “Use template”
Open Flows in your account and choose this template from the catalog. «Auto-assign WhatsApp Chats to Departments and Users with AI»
Prepare its connections
Complete credentials, data and instructions for your business task.
Test the result
Run a representative case and check each step before activating the flow.

Before you start

A Pulpo account and plan with Flows available.
OpenAI and Gmail credentials; Pulpo departments configured.
Sales, support and billing identifiers and classification rules reviewed.

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Before using this template.

What should I check in this flow?

The JSON assigns departments; it does not choose a specific person. This template's notification uses Gmail.

What happens after I register?

Open Flows and choose “Use template” in the catalog. Registration opens your account; you will still need to configure and test the flow.

Can I change the steps or stop the flow?

You can edit the nodes and deactivate the flow in the editor. Repeat the tests when you change instructions, connections or data.

Can external connections have separate costs?

Yes. AI models and connected services may require their own account, permissions and usage fees. Review each template connection.

Choose the task you need.

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