Your team
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Retail and eCommerceWellness and classesProfessional servicesReal estateEducation and coursesAgencies and teamsWhatsApp voice calls
Answer from the web inbox, with the contact and their messages in view. When you finish, leave the outcome for your team.
For WhatsApp API numbers that meet the requirements. Answer in the browser, with Pulpo open and a microphone.
Incoming call
Marta RuizShop numberIncoming call
Marta calls about an order. Ana checks it with the contact in view and records what was agreed when the call ends.
Marta calls from WhatsApp
The call arrives in the web inbox. Ana can review the messages and contact details before answering.
Choose who receives ringing calls and keep the inbox available to answer.
Incoming call
Marta RuizShop numberIncoming call
Order 284. Marta has asked about the pickup time.
AnaAna answers in the browser
With the messages and contact details in view, Ana checks the order before agreeing on pickup.
Control the microphone from the call panel. You do not need to switch to a separate phone line.
Call in progress
Marta RuizShop numberAna is on the call
Order 284. Pickup time still needs checking.
AnaThe call ends
Ana selects the outcome and saves a note. The contact's call history keeps who answered and how long the call lasted.
Your team writes the note. The call is not recorded.
Call ended
Marta RuizShop numberAnswered by Ana
Pickup of order 284 agreed for 18:00, after checking with the team.
AnaReview the contact's call history and the callback queue. The person who answers records the outcome and note.
02:41 · Resolved
Awaiting a callback
Set calling hours, pause incoming calls when you cannot answer and choose who receives them. To return a call, check the customer's permission and the number's availability.
See call requirementsCalls cannot be enabled on every WhatsApp connection. Check eligibility in your number's Settings.
Connected to the official API, without coexistence with the WhatsApp Business app and with a Meta limit of at least 2,000 different customers every 24 hours.
In Settings, enable voice and set the hours and team that answers. Availability depends on the number, permissions and account conditions.
Keep the inbox open and visible. Allow microphone access and check audio and your connection before answering.
Before you start
They must first accept a call permission request. Outgoing call availability depends on the number's country and Meta's rules. Check the current permission before calling.
See call requirementsCalls require a number connected to the official API without coexistence with the WhatsApp Business app. A QR connection or a number in coexistence does not support this feature.
This is a voice feature. It does not offer video calls or recording. Your team can save a note and the outcome at the end.
Check your plan conditions and Meta's rates before enabling outgoing calls. Concurrent capacity and available permissions depend on the account.
See plans and terms