Definitions
Referrer: the person or company that makes a referral/refers another individual or company.
Referee: the person or company that is invited to a referral/ referred by the Referrer.
Program: the Referral Program
Agreement: the below detailed referral agreement amongst PulpoChat and the customer.
General Terms
As an authorized affiliate (Referrer) of PulpoChat, you agree to comply with the terms and conditions detailed in this Agreement (Agreement). Please read carefully the entire Agreement before participating in PulpoChat's Referral Program.
The only purpose of participating in PulpoChat's Referral Program is to legally advertise our service to other individuals or companies in order to subsequently receive a temporarily and quantitively limited commission on the subscription purchased by the referred customers.
By participating in PulpoChat's Referral Program (Program), you confirm your complete understanding and acceptance of this Agreement and its terms and conditions.
Approval or Rejection of the Application
As part of the approval process for PulpoChat's Referral Program, we reserve the indisputable right to reject any application at our exclusive discretion without any right to reply. PulpoChat's is not legally liable for the rejection of your Referral Program application.
Commissions
Commission can be obtained by referring another individual or company to PulpoChat. Commissions are limited to one (1) subscription per Referred customer. The Referrer is entitled to 30% of the Referee’s subscription value during the first three (3) consecutive months of the Referee’s subscription. In case the Referee changes the plan during the first three (3) months, the Referrer will get 30% of the value of the plan that is indicated in the Referee’s invoice. In case the Referee interrupts their subscription prior to the three months and resumes the subscription at a later date, it will not count towards commissions to the Referrer.
Commissions are only applicable to subscription plans, therefore they are not applicable to the
Referee’s purchase of additional chat agents or additional services.
Commissions are paid on the next billing cycle from the Referee’s subscription payment. That is that if the Referee pays for their subscription on day March 1st, the Referrer receives the commission on day April 1st.
The Referrer will not receive commissions for transactions that result in chargebacks or refunds.
In order for the Referrer to receive commissions for the subscription of the Referee, the Referee has a maximum of 60 days from the creation of their account to the first payment. If this timeframe is exceeded, the Referrer will not be entitled to the commissions.
The Referrer cannot create new accounts to take advantage of the Program. All accounts and subscriptions that are related to the Referrer are excluded from the Program and will not be considered for commissions.
The Referrer will receive commissions only for the first (1) device created and paid on the Referee account. In case the Referee opens multiple accounts, only the first subscription of the first account will eligible for commissions.
If the Referee has already been a paying customer in the past, it is not possible to obtain commissions for the creation of a new subscription.
Commissions can be accrued without limits and are to be used in either one of these ways:
As credits that will be discounted from the following Referrer’s invoice. The minimum amount that the Referrer needs to accumulate in order to use it as credit is $5 / €5
As money that will be sent to the Referrer through PayPal in eligible countries. In case the Referrer does not have a PayPal account or is located in a country where PayPal does not operate, this option will not be available.
All payouts through PayPal will be made solely in Euros (EUR). The minimum amount that the Referrer needs to accumulate in order to withdraw it through PayPal is $50 / € 50. The conversion rate to EUR will be based on the currency market rate at payment time according to XE.com.
The system may automatically reject or cancel user referrals at any point of the referral cycle if they have used the platform in the past, or if there is evidence of fraud linked between the referee and the referral accounts. Under that scenario, those referred subscriptions will be invalid and thus not eligible to receive a commission.
Termination
Your application and position in the Referral Program can be suspended or terminated for any of the following reasons:
Suspected abuse, circumvention of the Terms and Conditions, fraudulent transactions.
Misleading or fraudulent advertisements (false claims, misleading hyperlinks, etc.).
Spamming (mass email, mass messaging, etc.).
Advertising on Meta platforms (Facebook, Instagram).
Inciting to openly transgress WhatsApp policies (spam, bulk messaging, illegal content).
Advertising on sites containing or promoting illegal activities.
Violation of intellectual property rights. PulpoChat reserves the right to require license agreements from those who employ trademarks of PulpoChat in order to protect our intellectual property rights.
PulpoChat reserves the right to terminate the participation of the Referrer to the Program for any of the above reasons without notice and without the obligation to provide proof or explanations.
Referral Code
The Referral code is unique for each Referrer and can be redeemed once for each Referrer.
You must sign up to PulpoChat in order to obtain your unique Referral code.
By signing up and obtaining a Referral code, you agree to understand.
Liability
PulpoChat will not be liable for indirect or accidental damages (loss of revenue, commissions) due to referral tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).
We do not make any expressed or implied warranties with respect to the Program and/or the subscriptions or products sold by PulpoChat. We make no claim that the operation of the Program and/or our website(s) will be error-free and we will not be liable for any interruptions or errors.
Term of the Agreement
By participating in the Referral Program, you accept and agree to all the Terms and Conditions described in the Agreement. The adherence to the Program determines the begin of this Agreement.
We reserve the right to modify any part of this Agreement at any time. You may terminate your participation in the Referral Program in case you disagree with the changes. Your continuing participation in the Program will constitute your acceptance of any change.
We reserve the right to terminate the Referral Program at any time without notice.
Indemnification
Affiliate shall indemnify and hold harmless PulpoChat and its affiliate and subsidiary companies, officers, directors, employees, licensees, successors, and assigns, including those licensed or authorized by PulpoChat to transmit and distribute materials, from any and all liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any and all claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of Affiliate.